LEADERSHIP
Daniel Reed
Director of Operations
Bristol, UK · daniel.reed@example.com
Professional profile
Operations leader with 12 years of experience scaling service teams and strengthening delivery. Connects commercial goals with clear processes, thoughtful people management and measurable operating performance.
Professional experience
Director of Operations
2021–PresentMeridian Service Group
- Led 65 colleagues across customer operations, workforce planning and service delivery.
- Reduced average resolution time by 24% through clearer triage and team training.
- Managed a £4.2m operating budget and introduced quarterly capacity planning.
Operations Manager
2016–2021Oakwell Solutions
- Expanded a service team from 18 to 40 while maintaining agreed delivery targets.
- Established manager coaching and a shared quality review programme.
Selected projects
Service transformation programme
Coordinated a cross-functional roadmap spanning technology, training and process improvement.
DANIEL REED CURRICULUM VITAE · 01
